한국어 · English · Privacy Policy
Data Deletion Instructions — AI Trend News Service
Effective date: November 11, 2026
This page explains how to ask us to delete personal information in the AI Trend News service and how a request is handled. It matches section 5 of our Privacy Policy. You can ask in any of these ways:
- Inside the service: in Settings › Connections, disconnect the account and choose "Also delete this account's data" (owner or admin).
- Through Meta: remove the app in your Instagram or Threads settings, or ask Meta to delete your data. A confirmation code is given on receipt, and you can follow the status (received, in progress, completed) at
/data-deletion/status/<code>. - By email: write from the email address you signed up with to contact@aitrendnews.kr.
Time limit: verified requests are deleted within 7 days of receipt, and we reply to rights requests within 10 days of receiving them. Copies inside full-server backups disappear automatically within up to about 7 more days.
5. Deletion procedure and method
When personal information is no longer needed, for example because the retention period ended or the purpose was achieved, we delete it without delay. What you can do and what gets deleted:
| What you do | What we delete | What remains |
|---|---|---|
| Disconnect inside the service (owner or admin, Settings › Connections) | That account's access token, immediately. | Posts, comments, DMs, insights and opt-out records received from that account. To delete them, use "also delete this account's data" below or a deletion request. |
| Disconnect + "also delete this account's data" (off by default, Instagram accounts only) | The access token is cut immediately. That account's posts, comments, DMs, insights, webhook records, opt-out records and the card and Reels files of posts published to it are deleted by the deletion worker, which starts processing right away on request and retries once a day if it fails or is put on hold. Threads data is deleted when the business is deleted. | Business data unrelated to that account (other accounts of the same business, unpublished drafts, etc.) |
| Remove the app in Instagram or Threads settings | We do not yet receive Meta's app-removal notice automatically. If you remove the app, tell us at contact@aitrendnews.kr and we delete that account's access token and mark the connection "disconnected". | Data already received is not deleted. To delete it, use a deletion request through Meta or by email. |
| Deletion request through Meta | Only the requested Instagram account's data: access token, posts, comments, DMs, insights, webhook records, opt-out records, card and Reels files of posts published to it, and that account's rows inside app backup copies. If that is the only account connected to the business, all of the business's data is deleted (for requests confirmed by a person). | Other accounts of the same business, unpublished drafts (not applicable if it is the only account). See "records kept after deletion" below. |
| Deletion request by email or business deletion request | The requested scope (one account or the whole business). When a business is deleted, we also delete its connection identity records, connection attempt hints, account transfer records and in-app notices. | — |
| Login account (user) deletion request | The operator handles the request. Display language settings (email and language) are deleted at the same time. There is no in-app button for this yet. | Login session records are deleted as well. |
| Paid use ends (cancellation, etc.; once paid sales begin) | 90 days after the paid period ends, that business's service data is deleted. If you pay again within 90 days you can continue, and you can also delete it yourself earlier using the methods above. If you only used the trial and did not pay, it is deleted 30 days after the trial ends. | Payment and transaction records (next paragraph). |
Opt-out records and reconnecting: opt-out records are kept per connected account. Deleting one account's data does not delete an opt-out that the same person left on another account. If you reconnect an account whose data you deleted with "also delete this account's data", its opt-out records are gone, so a person who had written "stop" to that account may receive an automated message again.
Records kept after deletion: as proof of deletion, we keep the business row (id and deletion time; the business name is erased), audit logs (with account ids masked) and request inbox records (confirmation code, hashed requester id, status), and processing step records (masked user hash, masked account id, counts deleted, dates). Full-server backups cannot be edited selectively and disappear on their own after up to about 7 days. These proof records are kept for 1 year from the deletion date and then deleted automatically.
Payment and transaction records the law requires us to keep: once paid sales begin, even if you request deletion above or 90 days pass, contract and withdrawal records and payment and supply records are kept for 5 years, and consumer complaint and dispute records for 3 years, separately from service data, and then deleted (section 4; Article 6 of the Act on the Consumer Protection in Electronic Commerce and Article 6 of its Enforcement Decree).
Procedure:
- Receive: requests through Meta are recorded on arrival and given a confirmation code. You can see the status at
/data-deletion/status/<code>(Korean and English). Email requests go to contact@aitrendnews.kr. - Verify: we check which business and which account the request belongs to. Currently, only requests that the privacy officer (section 16) has checked twice against the business and the account are deleted, and the automatic matching switch is off. If a request cannot be matched to exactly one account, we do not guess; we check it directly. Email requests are processed only when sent from the email address you signed up with, and we confirm by replying to that address. If needed, we may ask for extra confirmation using information we already hold, such as the connected Instagram or Threads username. We do not ask for ID documents.
- Delete: the confirmed scope is deleted in a fixed order (token → posts → comments → DMs → insights → webhook records), and each step is logged. Deleted data cannot be restored.
- Time limit: verified requests are deleted within 7 days of receipt. Copies inside full-server backups disappear automatically within up to about 7 more days.
Method: electronic personal information is deleted from the database, and related files (cards, Reels, uploads) are removed. Account-scope deletion also cleans up the database (VACUUM) and checks that deleted values no longer remain. Backups disappear automatically after up to about 7 days as above. We do not keep personal information on paper.